Last updated: September 6, 2026

Welcome to Petova ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of petova.pet and any related shopping services (the "Services").

By browsing, purchasing, or otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Online store

Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell our products to you.

2. Products and accuracy

We try to display product descriptions, images, and prices accurately. Colors and details may vary slightly. We reserve the right to correct errors, update information, and limit quantities at any time.

3. Orders and pricing

Prices are listed in USD unless otherwise stated. Placing an order is an offer to buy. We may refuse or cancel an order due to stock, pricing errors, suspected fraud, or shipping restrictions.

4. Payment

You agree to provide current and complete purchase information. Payment is processed securely through Shopify and its payment partners.

5. Shipping and risk

Shipping timelines are estimates. Title and risk of loss pass to you upon delivery to the carrier, except where local law requires otherwise. See our Shipping policy for details.

6. Returns and refunds

Returns and refunds are handled under our Refund policy. Please review that policy before purchasing.

7. Accounts and conduct

You are responsible for account credentials and for not using the Services for unlawful or abusive purposes.

8. Intellectual property

All content on the Services—including logos, text, images, and product designs—is owned by Petova or our licensors and may not be used without permission.

9. Limitation of liability

To the fullest extent permitted by law, Petova is not liable for indirect, incidental, or consequential damages arising from your use of the Services or products.

10. Privacy

Your use of the Services is also governed by our Privacy policy.

11. Changes

We may update these Terms from time to time. Continued use of the Services after changes means you accept the updated Terms.

12. Contact

Questions about these Terms? Contact us via our Contact page.